In Latin America's competitive HealthTech sector, efficient payment and subscription management is essential for growth and customer satisfaction. uSound, a pioneer in the development of medical technology for hearing health, found in Rebill the ideal solution to improve its payment processes throughout the region.
Watch the uSound Case Study Video
We invite you to watch this video where Ezequiel Espiño, COO of uSound, explains how Rebill has helped them to optimize their payments and subscriptions:
Payment Management Challenges in HealthTech
HealthTech companies like uSound face unique challenges in the region, especially when managing payments in multiple countries with diverse financial systems and payment methods. Among the main obstacles are:
- Diversity of local payment methods: PIX, boleto bancário in Brazil, Khipu and bank transfers in Chile.
- Consultative payments for high value products that require direct interaction with the customer.
- Automation of invoicing and receipt sending to reduce the administrative burden.
- Real-time support to solve payment problems instantly.
The solution: Rebill and its key tools
Ezequiel Espiño, COO of uSound, explains in the video:
"Rebill offered us stability that we had not had with other providers. It allowed us to integrate multiple payment methods in the region, improving our customer retention rate."
uSound implemented Rebill's payment links, facilitating payment collection after consultative sales made by phone or through online demonstrations. This flexibility has been crucial in handling payments for high-value products, such as uSound's ultra-portable audiometer.
Key benefits of Rebill for uSound:
- Fast integration of local payment methods, such as PIX, boleto bancário and credit cards in Brazil, and Khipu in Chile.
- Process automation: automatic sending of receipts that simplify administrative management.
- 60% increase in alternative payment methods, highlighting the importance of offering multiple payment options.
"Before using Rebill, our processes were much more manual. Now, receipts are sent automatically, which reduces time and simplifies the process for the customer," says Espiño.
Results obtained with Rebill
The implementation of Rebill not only improved uSound's efficiency, but also made it possible to offer credit card financing options. credit card financing options in key markets in key markets such as Chile and Colombia.
Ezequiel Espiño highlights the main achievements:
"What we value most about Rebill is the speed and clarity in resolving payment issues, plus the ability to offer subscription payments to our customers in different countries."
Key results:
- Automation and optimization of collection processes, which has reduced operating costs.
- Ability to offer credit card financing in key markets, facilitating customer access to high-value products.
- Real-time support, which has allowed us to solve payment problems immediately.
Conclusion: Rebill as a strategic partner in the HealthTech industry
For uSound, Rebill has become a key strategic partner for expansion in Latin America. Their platform not only allowed them to improve payment management, but also facilitated sustainable growth in a complex and diverse market.
"Thanks to Rebill, we have streamlined our operations and can focus on expanding our presence in Latin America," Espiño concludes in the video.
Looking to optimize your HealthTech company's payments and subscriptions?
If your company faces similar payment and subscription management challenges, Rebill is the solution you need. We offer agile integration, process automation and ongoing support throughout Latin America.
Contact us today and find out how we can help you transform your HealthTech company's payment management, improving your customers' experience and facilitating growth.
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